Root Cause Analysis (RCA) can be an effective tool for any business and is widely used in industries such as oil and gas, engineering, healthcare, aviation, and IT operations. RCA works backward in an attempt to zero in on the potentially minor errors that are causing or could cause major concerns. The Washington State Department of Enterprise Services highlights four key principles involved in Root Cause Analysis.
1. There is usually more than one root cause for a problem
By making broad assumptions about what might be going wrong with business, an entire investigation can be derailed as you hone in one factor instead of investigating all potential contributing factors. RCA does not presume there is only one contributing factor but seeks to evaluate all factors that could be contributing to the systemic issue.
2. RCA is performed most effectively when accomplished through a systematic process with conclusions backed up by evidence
While it may be easy to identify a contributing factor and assume that is the root cause, RCA steers clear of a shallow investigation and looks at the entire system of “roots” as potential causes. RCA involves gathering quality evidence, not hearsay or unquantifiable data. RCA is not intended to be completed as a one man show, but rather a team effort that includes members from each potentially contributing department of the company.
3. The focus of the investigation should be “WHY the event occurred” not “WHO made the error.”
The goal of RCA is not to point fingers at an individual or department who made an error, but to identify systems that can be improved for overall the productivity of the company. RCA places the focus on why the event occurred by going step by step through each process leading up to the problem and evaluating all potential factors in play. The emphasis is on process improvement not on accusations.
4. Focusing on corrective measures of root causes is more effective than simply treating the symptoms of a problem or event
Unlike many problem solving methods that treat the symptom of a problem, Root Cause Analysis gets to the underlying “root” of the problem but investigation does not end at identification of root cause. Once one or more root causes are identified, corrective action is taken in order to prevent the problem from occurring again. RCA can also be used as a method in proactive management- identifying underlying errors before a problem has manifested.
The first step in RCA is to identify and define the problem. Second, a thorough investigation is conducted with all relevant evidence in order to complete the following three steps:
- Identifying contributing factors
- Ranking factors by likelihood of causing the problem
- Classifying these factors into groups representing correlation, contribution, or “root cause” status
Upon arriving at the root cause, recommendations are made for process improvements and systems to implement, eliminate, or reinvent to prevent reoccurrence of the issue.
There are a variety of tools and methods to apply root cause analysis and the most effective tool may vary based on industry, company, the nature of the problem, etc. Six Sigma identifies the following common tools:
- 5 Whys is a popular tool that looks for the hidden cause by continuing to ask the question “why?” Though 5 is not always the magic number, it is often around the fifth “why” that the hidden cause is discovered.
- Fishbone is a cause and effect diagram that identifies multiple possible causes that could have led to the identified problem.
- A flowchart maps out all the steps of a process through different departments in an effect to identify where an error could have occurred.
- A Pareto chart is based on the premise that eighty percent of effects is caused by twenty percent of causes. It involves prioritizing possible causes based on likelihood of causing the identified problem.
What RCA tools do we recommend?
While one can theoretically perform RCAs with sticky notes or on a blank excel sheet, simple tools designed for maximizing impact can be highly effective in taking your RCA game to the next level. EasyRCA is our software offering that is the culmination of 50+years experience in hands-on Reliability training and consulting. It is designed to get your organization to the root of the problem as quick as possible and without any training needed. EasyRCA is cloud-based, designed for team collaboration, and adaptable to multiple RCA methodologies to fit your company’s needs. Leadership can always view progress in real-time and teams can send off reports anytime with 1-Click professional formatting. Visit EasyRCA.com to learn more and book a Free Demo!